Return Policy
Last updated: 2026/08/03
All sales are final. We do not accept returns, offer refunds, or process exchanges — for any reason.
Every mystery box is packed at random, and its contents are revealed only after your purchase is complete. Because of that, every order is a final sale. Please read this policy in full before placing an order.
No Returns, No Refunds, No Exchanges
Once an order is placed, it cannot be returned, refunded, or exchanged. This applies even if you:
- Changed your mind after ordering,
- Did not like or want the specific items inside your box,
- Received items you didn't expect — contents are randomized by design,
- Would prefer a different size, color, or variant of an item you received,
- Purchased a box on sale or with a promotional discount.
Why All Sales Are Final
Mystery boxes are surprise products. Contents are selected at random, no two boxes are identical, and the reveal happens only after payment is complete. Opened or revealed boxes cannot be resold or restocked, which is why we cannot accept them back. The surprise — including items you may not love — is part of what you're buying.
Order Cancellations
You may cancel an order and receive a full refund only if we have not yet started packing it. Once packing begins, the contents are randomized and the order can no longer be cancelled or changed.
If you need to cancel, email us at support@lootboxes.shop as soon as possible with your order number, and we'll confirm whether your order can still be cancelled.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us at support@lootboxes.shop within 7 days of delivery with your order number and photos of the item(s). We'll make it right with a replacement or a refund.
Nothing in this policy limits your statutory rights under applicable consumer protection law. If you are located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving it (Directive 2011/83/EU), subject to applicable exceptions. Similar cooling-off and faulty-goods rights may apply in the UK, Australia, and other jurisdictions.
Chargebacks and Payment Disputes
We're happy to help with any legitimate issue — please contact us before filing a dispute or chargeback with your bank or payment provider. Once a dispute is filed, we can only respond through the provider's process, which is slower for everyone. This policy is displayed clearly at checkout and on every order confirmation.
Questions?
Questions about this policy? Email us at support@lootboxes.shop — we usually reply within 1 business day. Please include your order number so we can help faster.