Last updated: 2026/08/03

This page combines our Terms of Service and our Privacy Policy. By accessing or using the Lootbox website (the "Site"), you agree to the Terms of Service, and the Privacy Policy explains how we collect and use your information.

These Terms of Service ("Terms") are a legally binding agreement between you and Lootbox ("we", "us", "our"). By accessing or using the Site or placing an order, you accept these Terms.

We collect information you give us directly — such as your name, email address, shipping address, and payment details — when you place an order, create an account, or contact support. We also collect limited technical data automatically, such as your IP address, browser type, and pages visited.

We use your information to: process and fulfil orders, send order updates and tracking, provide customer support, prevent fraud, and — only with your consent — send marketing emails you can opt out of at any time.

We share your information only with the service providers needed to run the store:

• Shopify — our e-commerce platform, which processes and stores data on our behalf,
• Payment providers — to process your payment securely,
• Shipping carriers — to deliver your order,
• Analytics tools — to understand how the Site is used (anonymized where possible).

We never sell your personal information.

We use cookies and similar technologies to keep the Site working, remember your preferences, and understand usage. You can disable cookies in your browser settings, though some parts of the Site may not work as well without them.

If you subscribe to our emails, you can unsubscribe at any time using the link in any email. We don't send marketing unless you've opted in.

We keep your information only as long as needed to fulfil orders, provide support, and meet legal obligations such as tax records. We use reasonable technical and organizational measures to protect your data.

Depending on where you live — including under the GDPR in the EU/EEA and the CCPA in California, USA — you may have the right to access, correct, or delete your personal information, object to or restrict certain processing, and request a copy of your data. To exercise any of these rights, email us at support@lootboxes.shop — we'll respond within the timeframe required by law.

The Site is not directed at children under 13 (or the age of digital consent in your jurisdiction), and we don't knowingly collect their personal information. If you believe a child has provided us data, contact us and we'll delete it.

We may update this Privacy Policy as our practices or the law changes. Updates are posted on this page with a revised "Last updated" date.

Questions about this policy? Email us at support@lootboxes.shop.

We may update these Terms from time to time. The current version is always on this page, and the "Last updated" date above shows when it changed. Continued use of the Site after changes means you accept the updated Terms.

This Privacy Policy explains what personal information we collect, why we collect it, and how we handle it when you use the Site or place an order. We only collect what we need to run the store and provide support.