Help & Questions
Find quick answers to common questions below. Can't find what you're looking for? Use the contact form at the bottom of this page — we usually reply within 1 business day.
Frequently Asked Questions
How do I track my order?
As soon as your order ships, you'll receive an email with a tracking link. It can take up to 48 hours for tracking updates to appear. If your tracking number still isn't working after 48 hours, contact us with your order number.
When will my order ship?
Most orders are packed and shipped within 1–2 business days. Delivery time then depends on the shipping method you chose at checkout. During sales and holidays, expect a small delay.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay / Google Pay. All payments are processed securely by our payment providers.
What's inside a mystery box?
Each box is packed at random — no two boxes are identical, and contents are revealed only after purchase. Rarity tiers and drop rates, if shown, are listed on each product page before you buy. The surprise is the point.
Can I return or refund my order?
No. All sales are final — we don't accept returns, offer refunds, or process exchanges, including for boxes you simply didn't like. The only exception is damaged, defective, or incorrect items. See our Return Policy for details.
Can I request specific items or choose what's inside?
No. Contents are randomized for every order, and we can't accept requests for specific items, sizes, or colors.
My box arrived damaged or with a defective item. What do I do?
Email us at support@lootboxes.shop within 7 days of delivery with your order number and photos of the item(s). We'll arrange a replacement or a refund for damaged, defective, or incorrect items.
Can I change or cancel my order?
You can cancel for a full refund only if your order hasn't been packed yet. Once packing starts, the contents are randomized and the order can't be changed or cancelled. Email us right away with your order number.
I can't log in or forgot my password.
Use the "Forgot password" link on the login page to reset it. If that doesn't work, contact us and include the email address on your account.
Do you offer gift cards or promo codes?
Yes — gift cards and promo codes can be applied at checkout. Promo codes generally can't be combined and may exclude certain items unless stated. Gift card purchases are also final sale.
How fast will I get a reply?
We reply to all messages within 1 business day, usually faster. During busy periods, replies can take up to 2 business days.
Still Need Help?
Email us at support@lootboxes.shop and include your order number if you have one. We usually reply within 1 business day — or use the form below.